Customer Service 1-800-335-7319
Customer Service 1-800-335-7319

Customer Service 1-800-335-7319

Shipping Information

EVERWhite manufactures and distributes whiteboards, bulletin boards and other presentation items from our metropolitan Philadelphia facilities in Bucks County, Pa.

Most items up to and including 36”×48” can be shipped by UPS. Other boards are shipped via freight carrier.

It is the customer’s responsibility to unload shipments. To arrange for orders other than dock-to-dock delivery, please contact EVERWhite customer service at (800) 335-7319 or orders@everwhiteboards.com. Additional charges will apply.

All shipping prices are based on F.O.B. origin. There is an additional $50 fee for delivery to residential addresses. Freight is prepaid and added, excluding locations outside the continental U.S., which will be shipped freight prepaid and added to any port in the continental United States. The Customer is responsible for all accessorial charges, which consist of, but are not limited to, charges such as inside delivery, residential charges, redelivery charges, address corrections, call before delivery, and use of other size vehicles. EVERWhite will not be responsible for special routing or delivery instructions not noted at the time of the order.

Freight Responsibilities

INSPECT YOUR SHIPMENT BEFORE SIGNING THE DELIVERY RECEIPT!

Your delivery should appear in good condition and in accordance with the quantity indicated on the delivery receipt. (Read about our special packaging designed to protect whiteboards in transit.) It is YOUR responsibility to inspect the condition BEFORE signing the delivery receipt. It is advisable to unpack your merchandise to check for concealed damage and verify the correct quantity of items has been received and matches with your delivery documents.

In case of damage or shortages, please follow this procedure to ensure prompt resolution.

  1. You have the right to reject the shipment in the event of damage. Should that occur, the shipment will be returned to EVERWhite to file a claim and arrange for a replacement order if needed.
  2. If delivery is accepted, note the nature of the damage or shortage on the delivery receipt. Please make sure the delivery person also makes a note of the exception on the delivery receipt.
  3. If delivery is accepted, save all damaged product and affected shipping cartons for inspection purposes. Snap and send photos of damaged product and shipping cartons to EVERWhite.
  4. Notify your EVERWhite customer service representative of the situation promptly at (800) 335-7319 or orders@everwhiteboards.com. Shipment rejections and damages must be reported to EVERWhite within 2 days of delivery.
  5. If concealed damage is discovered after delivery and the receipt is signed clear, EVERWhite will NOT be able to enter a claim on your behalf. All shipment related damages not reported on the delivery receipt will be the responsibility of the customer. Any replacement of damaged product needed will be at the customers full expense. Factory defects will be replaced by EVERWhite per the manufacturer’s warranty.

Following these procedures will allow EVERWhite to file claims with freight carriers on your behalf. If you have any questions, contact EVERWhite customer service at (800) 335-7319 or orders@everwhiteboards.com.